Q. What should I do if I want to calibrate equipment because it has been a year since I used  it?

A. The calibration cycle of Frontics equipment is one year. The equipment calibration service can be carried out by Frontics.

Q. How can I check whether or not the equipment operates normally when running it after a long time?

A. First, check whether or not the equipment works normally. Check whether or not a load is read normally on the software status window when apply the load upwards with holding the indenter holder in the condition that connects all the power and communication cables. And then, press a displacement sensor appropriately by hand to check also whether or not it changes. If it is not read normally at this stage, please ask Frontics to provide after-sales service.

If a load and displacement is read normally, use a standard strength specimen to check whether or not the equipment normally operates. For more details, please refer to Section 1.1 of the Manual Part2.

Q. I removed the software by mistake. Can I reinstall it?

A. You can reinstall by using the software installation CD received at the time of delivering the equipment, and the reinstallation service is also possible on request.

Q. For software upgrade, is it updated automatically?

A. An update due to a bug on the program or user inconvenience is carried out for free, but the test module addition or software version upgrade may incur costs.

Q. Can I receive data after manual operation without a computer? (A case where it is difficult to carry in a notebook in a company)

A. It is impossible. Data can be saved only in a notebook and desktop.